New Device Setup

In order to add new devices please contact support at [e-mail] or via telephone at [phone].

Basic information needed for new device setups includes details such as the meter or device name, latitude and longitude, meter or device type, and communication settings for the IP address and port (e.g. a cellular modem IP) at which the device can be reached:

Additional flow meter-specific communication settings will also need to be specified. See the example below of typical information needed for a Totalflow meter setup:

Other device setups, such as different PLC type setups, will require register or tag mappings for the appropriate points of interest. Please see the attached spreadsheet as a reference for how that information can be formatted to help expedite the device setup process.

Please don't hesitate to contact us at [e-mail] or via telephone at [phone] for any assistance, requests or inquiries.